We would like to inform you of the following terms and conditions of your stay and/or participation in activities at the farm Sun Acres. 1. The person who makes the reservation and/or receives/reads these conditions agrees to inform all the members of his/her group of the terms and conditions and accepts the responsibility to ensure that all the members conform to the stipulations thereof. These terms and conditions are in any event applicable to anybody entering Sun Acres property. 2. Right of admission is reserved. Any person, who misbehaves himself/herself to the judgment of the management or any of staff members of Sun Acres farm, has to leave the premises on request. Admission / accommodation fees will not be refunded. 3. The use of fireworks is STRICTLY PROHIBITED and will result in immediate expulsion from the property and immediate cancellation of the booking, without any refund. 4. The responsibility of proper supervision over babies, toddlers and children rests on the person in whose care they enter the reserve (Dinokeng Game Reserve and Sun Acres farm). 5. All facilities on the farm are used at own risk, especially the swimming pool and dams. Sun Acres farm does not accept responsibility for any injuries, stolen items or damage which may be a result of utilising the facilities or any other injuries or damage visitors may suffer at Sun Acres or any visiting facilities. The guests further acknowledge that Sun Acres is a game farm (bordering a Big 5 game reserve) and as such there are dangerous wild animals such as different buck, snakes, etc. reside on the property which risk of injury and death the guest accepts as his/her own risk with no recourse to the owner and/ or employee/s of Sun Acres. 6. Guests are requested to honour the peace and tranquillity of the environment at all times and may not play loud music or musical instruments at any time. After 22:00 there must be absolute silence on Sun Acres Property. Guests are specifically prohibited to play music from a car sound system within the boundaries of Sun Acres farm, whether from a stationary or moving vehicle, no matter what time of the day or night. 7. No glass beverages may be taken into the swimming pool. No littering of any kind is allowed anywhere on the property of Sun Acres farm. Use the provided rubbish bins( and ashtrays) which are cleaned daily by our staff. No loud shouting or screaming is prohibited. Respect nature and the cleanliness of the area at all times. 8. Guests are responsible for all equipment/sun acres property in the units you will be liable to pay for any breakage/damage during their visit. Guests are responsible for all damages caused to the property of Sun Acres. The cost of any damage and breakage is payable as it occurs. Before departure, hand your accommodation keys to the responsible employee. 9. All furniture/ decoration/etc. are the property of Sun Acres farm.10.We reserve the right to call upon any/all guest(s) to positively identify him/herself with an officially issued identity document or passport before arrival, failing which the guest agree not to enter Sun Acres farm. 11. Please drive carefully on all the roads on Sun Acres and do not exceed 20 km per hour. Children and animals always have right of way. Under no circumstances may any animal be fed (including the dogs)! If you feed the monkeys, you only accomplish in signing their death warrant as they become a nuisance and have to be shot. 12. All guests are asked to immediately report any breakage or fault on/to the premises to management. 13. No discrimination of any kind will be tolerated, including reverse discrimination. No abuse of any kind will be tolerated. 14. No motorbikes, quad bikes or similar vehicles are allowed. Fires may only be made in the braai/bbq facilities provided. No wood may be gathered from the property. Sun Acres farm will provide you with wood.15. Rude language and swearing are not allowed. Any form of conduct by a guest/s, which in the opinion of management compromises the property or enjoyment of sun acres by other guests, will result in immediate cancellation of the booking and expulsion from the property, without any refund.16. No smoking inside the accommodation is allowed. Use the ashtrays provided if you smoke outside of the accommodation. Do not throw a burning cigarette into the bush. Please note that starting a fire causing damage to the property /grazing/animals of Sun Acres farm etc. is a criminal offence and you will be liable for damages. 17. No person may remove any object/animal/property from Sun Acres farm. We also do not allow day visitors. Similarly, you may not bring other guests who have not booked & paid onto the property of Sun Acres farm without permission of the owner. 18. Any contravention of any of the conditions contained herein will result in immediate cancellation of your booking and expulsion from the farm without notice plus possible action for damages. The guest(s) undertake to not ask for a refund, as no refunds will in any event be considered. 19. We reserve the right to amend or change these Rules at any time as circumstances dictate. 20. During your stay a change of bedding will take place once a week (or when needed). Cleaning of the accommodation will be done daily by our staff in the morning. 21. A deposit of 20% is required upon booking your stay unless otherwise stated on invoice. When the deposit payment has been made you will receive a payment confirmation and you agree with these terms and conditions. The balance is payable 14 days before your arrival. (Unless stated otherwise by management) – EFT (or cash) payable directly into our bank account. For International payments (outside South-Africa) the customer is liable for all bank charges; inside and outside your own country. We retain the right but shall not be obliged to (in our own exclusive discretion) to cancel or partially cancel any booking not paid for on the respective due dates. In order to track your payment, proof of payment needs to be emailed to: admin@dinokenggb.co.za. Accommodation is charged per unit not per person. We do not accept cheques, any cheque deposit will be ignored as if never been made, no refunds will be considered and any related bank charges will be charged to the Guest. There will be no credit card/bank card/ATM facilities available at Sun Acres. An ATM will be available at Safari Mall close to Sun Acres.22. If your booking is cancelled or re-booked/moved, cancellation or re-booking fees will be due and payable according to the following: • Cancellation > 60 days prior to arrival, full refund, admin fee R150 • Cancellation 60 to 30 days prior to arrival, 90% of the total stay price is refunded. We will charge a 10% admin fee. • Cancellation 30 to 15 days prior to arrival, 80% of the total stay price is refunded. We will charge a 20% admin fee. • Cancellation Less than 15 days prior to arrival, no refund. When possible: • In case of a re-booking > 15 days (incl. day 15) R150 admin fee will be charged, due within3 days to confirm • In case of a re-booking < 15 days 20% admin fee will be charged, due within 3 days to confirm • If your booking has been re-booked/moved and you fail to pay the fee within the 3 days, we take your booking as cancelled • If you want to move your booking, it must be done within the same year of the initial booking or within 6 months when the year changes. No promotions/discounts will be applicable; therefore the full price of the accommodation needs to be paid. NB If a booking is moved to a new date, the cancellation policy still stays according to the initial date that was booked and therefore refunds will not be applicable to moved bookings. Refunds will be paid back within 2 weeks of cancellation 23. Payments of any other activity booked during your stay must be settled by the day you are leaving. 24. Under no circumstances may any candles be lit inside the accommodation. Please switch of the fan when you are leaving the accommodation for the day or when you are not present at night. We have installed solar, but it doesn’t mean all electricity is for free 25. Any relaxation of any of the Rules by any authorised person on behalf of Sun Acres Farm does not mean that a change or relaxation of any Rule has occurred. 26. In the event of a dispute between members of a party, the person in whose name the booking is made shall be regarded as the leader of the group and he/she shall be responsible for everybody else's actions. 27. Participation in any activities (pre-booked or not) at the Sun Acres farm is at your own risk. Sun Acres farm/Management can’t be held responsible for any nonparticipating due to own circumstances, medical/health issues or any other issues that may occur from participating (e.g. damage/accidents/death) 28. Check-in time is 14:00h and check-out time is 10:30h., We lock our gate by 22.00h at night and open again by 07.00 in the morning. Other times upon request 29. Specials: advertised prices only for new bookings from date of publishing and for the limited time frame. Pensioners’ special whole year around except on weekends, public holidays and peak season.30. Covid 19/Corona conditions: In case of a lockdown (not been able to travel decided by SA government) your booking will postponed to a later date in the year of booking or we will reimburse 80% of your total invoice (20% non-refundable confirmation deposit) 31.You have read and understood this document and you agree with these terms and conditions. Remember: Acts of God/Natural disasters/Bad weather/etc. and the discomfort associated therewith are not within our control. Eskom power outages/terrible cell phone or wifi reception/irritating mosquitoes/persistent flies/ill-behaved neighbours/noneffective government/ etc. are also not in our control. Most importantly – Enjoy your stay with us at Sun Acres farm.